Privacy Policy

Last updated 29 August 2026

Ember Origin builds and maintains websites for plumbers, roofers, general contractors and other trades businesses in the United States and Canada. This policy explains what information we collect, why we collect it, and what we do and do not do with it. It applies to getemberorigin.com and to every service we provide.

If you have a question about anything here, email founder@getemberorigin.com and a human will answer.

SMS and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we obtain consent to text you

Consent is obtained verbally, during a one-to-one business phone call placed by Ember Origin to a business owner or an authorised representative of that business. During the call we ask directly whether we may send a text message to the number we are speaking to, and we send one only if the answer is yes.

We find business phone numbers the way anyone can — from public business listings and directories such as Google Business Profiles — and we use them to place business-to-business calls. We never text a number that came from a listing. A number only ever receives a text message after its owner has personally said yes on a live call with us.

We do not buy, rent or exchange marketing or opt-in lists, and we do not accept phone numbers from third parties for messaging. There is no web form, checkbox or purchased list involved in obtaining SMS consent — only a spoken yes, on a call, from the person who owns the number.

What we send

Messages are one-to-one and directly related to the conversation we just had with you — most often a link to a website we have built or discussed, or a short follow-up about it. Message frequency varies and is low. Message and data rates may apply.

How to stop

Reply STOP to any message to opt out immediately. Reply HELP for assistance, or email founder@getemberorigin.com. Opting out of messages does not affect anything else, and we will not contact you by SMS again.

Information we collect

Business contact information — business name, owner name, phone number, email address, business address and publicly listed business details. This is gathered from public sources such as Google Business Profiles and public directories, or given to us directly by you.
Phone numbers and call records — the number dialled, call time and duration. Calls may be recorded where we tell you at the start of the call that they are.
Messaging data — the mobile number, the consent given on the call, and the messages sent and received.
Website analytics — for websites we build and host, aggregate visit counts, country, device type and referrer. This is not tied to a named individual.
Enquiry form submissions — the name, contact details and message a visitor chooses to submit through a website form.

Payment details. Where a client asks us to, we may take card or bank details during a call or screen-share and enter them directly into our payment processor's secure system on their behalf. We do not write down, store, photograph or keep card numbers, expiry dates or security codes in any file, note, message or system of ours. Once entered, the details live only with the payment processor, under their terms and their security. What we keep is a record that a payment was made — never the instrument that made it.

How we use it

To contact business owners about website design and maintenance services.
To send a link or follow-up that a business owner verbally asked for on a call.
To build, deliver, host and support the websites we are engaged to produce.
To pass enquiries from a client's website through to that client.
To keep our own records and meet legal and tax obligations.

We do not sell personal information. We do not share it with advertisers or data brokers.

Who we share it with

We share information only with service providers who make the business run, and only to the extent they need it: our hosting provider, our telephony and messaging provider, our email provider, our form-handling provider and our payment processor. Each is bound by its own privacy obligations. As stated above, mobile opt-in data and consent are excluded from all such sharing except where strictly required to deliver the message itself.

We may disclose information where the law requires it.

How long we keep it

Business contact records are kept for as long as they are commercially useful and then deleted. Opt-out records are kept indefinitely, because that is the only way to guarantee we never contact you again. Client project data is kept for the life of the engagement and for a reasonable period afterwards.

Your choices

Ask us what we hold about you, and we will tell you.
Ask us to correct anything that is wrong.
Ask us to delete your information, and we will, except where we are required to keep it.
Ask us not to call or message you again, and we will stop.

Email founder@getemberorigin.com for any of these.

Security

We use reputable providers, keep accounts protected, and limit access to what we hold. No system is perfectly secure, and we will not pretend otherwise.

Children

Our services are for businesses. We do not knowingly collect information from anyone under 18.

Changes

If this policy changes we will update the date at the top of this page.

Do Not Track

Some browsers send a "Do Not Track" signal. There is no common industry standard for how to respond to one, and we do not respond to Do Not Track signals — because we do not track visitors across other websites or over time in the first place. We do not permit third parties to collect personally identifiable information about a visitor's activity across other sites through our website.

Contact and grievances

Ember Origin is a sole proprietorship, operated from India, serving the United States and Canada. For any question, request, correction, deletion or complaint about your information — including anything in this policy — write to founder@getemberorigin.com. A named human reads that inbox and will answer you.

If you are not satisfied with our answer, say so in reply and we will escalate it ourselves rather than leaving it with you.